Finance Operations Coordinator
Full-Time 
Waco, TX Job Summary
The Finance Operations Coordinator serves as the central point of contact for all questions, requests, and support needs directed to the Finance Department. This role manages the department’s ticketing and communication workflow, ensuring inquiries are routed efficiently to the right team member, tracked to resolution, and handled with professionalism and accuracy.
The ideal candidate is highly organized, detail-oriented, and possesses a foundational understanding of accounting and finance operations. This position bridges communication between field operations, payroll, accounts payable, and the corporate finance team, improving responsiveness and consistency across the organization.
Benefits
Compensation
Competitive starting salary that corresponds to the applicant’s experience and this role’s needs
Career Development & Support
Receive initial corporate training & ongoing corporate support while you develop professionally
Benefits
Receive paid Health, Dental, and Vision insurance on top of a competitive starting salary
Perks
Enjoy an allocated phone stipend and PTO to recharge as needed
Meaningful Impact
Experience fulfillment by serving those that directly impact our elderly population & their families
Responsibilities and Duties
Departmental Communication & Ticket Management
- Serve as the first line of contact for all finance-related inquiries from internal stakeholders.
- Create the department’s ticketing or request-tracking system (e.g., email queue, helpdesk platform, or shared inbox).
- Log, prioritize, and assign incoming requests to appropriate finance team members based on topic (e.g., payroll, AP, reporting, AR).
- Monitor ticket progress, follow up on open items, and ensure timely resolution and communication back to requestors.
- Identify recurring issues or inefficiencies and propose process improvements to leadership.
Direct Inquiry Resolution
- Research and respond to straightforward finance-related questions independently.
- Escalate complex inquiries to the appropriate accounting or finance lead and ensure a smooth handoff.
- Provide professional and accurate written communication to field offices and leadership teams.
Finance Process Support
- Assist in maintaining department documentation and knowledge bases, including FAQs, process maps, and internal guides.
- Support light transactional tasks as needed (e.g., pulling GL detail, vendor lookups, confirming payments, reconciling requests).
- Generate and distribute periodic reports summarizing ticket volume, response times, and request trends for management review.
Cross-Department Coordination
Work closely across departments to streamline communication and resolve issues quickly.
Act as a liaison between corporate finance and location Operating Directors, ensuring consistency and clarity in financial processes.
Support internal audit or compliance initiatives as directed by finance leadership.
Qualifications & Experience:
- Bachelor’s degree preferred (Accounting, Finance, or Business Administration).
- 2–5 years of experience in accounting support, finance operations, or customer service coordination.
- Familiarity with accounting systems (e.g. Sage Intacct, Netsuite, SAP, QuickBooks experience a plus).
- Strong communication and organizational skills with an ability to multitask across multiple priorities.
- Comfort using shared inboxes, ticketing tools, or workflow software.
- Proficiency with Microsoft Excel, Google Suite, and Teams.
- Attention to detail, reliability, and a proactive, service-minded attitude.
I can’t thank you guys enough for all the care and support the company have provided for me and my family in the past few months. Keep up the good work!Henrick R | Client in East Nashville, TN Google
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Take the next step in your career path at Cornerstone Caregiving. Join our team of caring professionals who are making life brighter for seniors.