VA Program Manager
Full-Time 
Remote Job Summary
The Veterans Program Manager plays a critical role in supporting Cornerstone’s Veteran care strategy by partnering closely with field leadership, internal teams, and external partners. This role ensures our Veteran focused programs are implemented consistently, supported effectively, and continuously improved through data, training, and collaboration.
You will be a go-to resource for Veteran benefit related questions, program oversight and partnership development. You will be responsible for helping Operating Directors (ODs) and field based teams succeed while improving outcomes for Veterans and their families.
Benefits
Compensation
Competitive starting salary that corresponds to the applicant’s experience and this role’s needs
Career Development & Support
Receive initial corporate training & ongoing corporate support while you develop professionally
Benefits
Receive paid Health, Dental, and Vision insurance on top of a competitive starting salary
Perks
Enjoy an allocated phone stipend and Unlimited PTO to recharge as needed
Meaningful Impact
Experience fulfillment by serving those that directly impact our elderly population & their families
Responsibilities and Duties
Field & Program Support
● Welcome, schedule, and correspond with Operating Directors to coordinate Veteran related trainings and onboarding support
● Serve as a primary point of contact for field team members related to VA questions, guidance, and issue resolution
● Engage with Cornerstone team members, Veterans, and caregivers providing education and support related to VA and other Veteran benefits
Training & Resources
● Support organizational training needs in collaboration with the Director of VA Relations & Growth
● Assist with the development, maintenance, and delivery of VA training materials and resources for:
○ Internal audiences (Operating Directors, Field Coordinators, office staff)
○ External audiences (Veterans and their loved ones)
Systems, Data & Reporting
● Manage Veteran focused referral system user enrollments, updates, and access
● Track, analyze, and report on Veteran focused program metrics and KPIs
● Conduct audits and develop reports to identify trends, best practices, and areas requiring additional support
Partnership Development
● Identify and support Veteran-focused and VA-aligned partnerships at local and state levels
● Assist Operating Directors in identifying partnership opportunities and key points of contact within their markets
Program Development & Quality
● Support the development, implementation, and oversight of pilot programs related to Veteran benefits and care
● Assist in the development and execution of Veteran satisfaction surveys to ensure quality and continuous improvement
● Support oversight and management of team members and program initiatives as assigned
Additional Responsibilities
● Contribute to cross-functional initiatives supporting Cornerstone’s growth and mission based strategy
● Perform other duties as assigned to support the growth and success of Veteran focused programs
Qualifications
● Bachelor’s degree or equivalent experience (Minimum of 2 years of experience) in social services or healthcare related field
● Minimum of 2 years of experience working with VA and Veteran benefit programs (aide & attendance, VA eligibility and enrollment, etc.)
● Experienced in healthcare coordination and case management activities
● Experience providing compassionate support and guidance to individuals seeking assistance navigating healthcare systems including Veterans’ benefits, and programs for older adults ● Ability to develop and deliver training, education, and reference materials
● Strong interpersonal skills with ability to build relationships and provide guidance to team members, external partners, and clients
● Strong organizational and time management skills with the ability to manage multiple competing priorities
● Attention to detail and comfort working with data, reports, and operational metrics
● Excellent written and verbal communication and presentation skills
● Excellent problem solving and analytical skills
● Self-motivated, professional, people-oriented, and thrives in a fast-paced, collaborative environment
● Passion for serving Veterans, older adults and mission-driven work
I can’t thank you guys enough for all the care and support the company have provided for me and my family in the past few months. Keep up the good work!Henrick R | Client in East Nashville, TN Google
The office staff is always pleasant and easy to work with. They try and be accommodating to their employees as much as they can.Andrea R. | Employee in Katy, TX Yelp
Amazing organization to work for!! Love the team I work for and they make you feel so appreciated.Susan Z. | Employee in Wausau, WI Google
“I recently got hired at Cornerstone – they are amazing and so are the clients!”Ashley B. | Employee in Youngstown, OH Google
“The Cornerstone team’s kindness, compassion, and focus on meeting the needs of every individual under their care is truly warming.”Zylessia P. | Employee in West Nashville, TN Google
“I’m a certified caregiver with Cornerstone Caregiving and really love what I do. I don’t like to call it a job because it’s so much more than that!”Paula K. | Employee in West Nashville, TN Google
“I consider Cornerstone Caregiving a home away from home. A safe professional environment to work, share and learn.”Nicole B. | Employee in West Charlotte, NC Google
“Blessed and grateful to be a part of the Cornerstone family and to provide exceptional care for our clients.”Rebecca A. | Employee in Victoria, TX Google
“Cornerstone makes you feel so welcome – they care about their employees and their clients!”Dawn K. | Employee in Toledo, OH Google
“Cornerstone treats their employees great and I love being a caregiver – it’s very rewarding.”Melissa S. | Employee in Springfield, MO Google
“I have been an employee here for awhile and I have only great things to say! They are always willing to do what is best for their employees and patients.”Priscilla H. | Employee in South San Antonio, TX Google
“I am proud to be able to hire our caregivers and watch them provide excellent care to each client day in and day out.”Samantha C. | Employee in Searcy, AR Google
Come change a life...
Take the next step in your career path at Cornerstone Caregiving. Join our team of caring professionals who are making life brighter for seniors.