Claims Manager
Full-Time Job Summary
The Claims Manager will oversee and lead Cornerstone’s claims function, managing a team responsible for all unemployment, auto, and workers’ compensation claims. This leader will ensure timely processing, documentation accuracy, risk mitigation, and compliance with relevant laws and carrier requirements. The ideal candidate is a strong communicator, highly organized, and skilled in strategic decision-making with a passion for continuous improvement and cross-department collaboration.
Benefits
Compensation
Competitive starting salary that corresponds to the applicant’s experience and this role’s needs
Career Development & Support
Receive initial corporate training & ongoing corporate support while you develop professionally
Benefits
Receive paid Health, Dental, and Vision insurance on top of a competitive starting salary
Perks
Enjoy an allocated phone stipend and PTO to recharge as needed
Meaningful Impact
Experience fulfillment by serving those that directly impact our elderly population & their families
Responsibilities and Duties
Leadership & Oversight
- Lead, coach, and develop all Claims Specialists (Unemployment, Auto, General Liability, Theft, Workers’ Compensation).
- Serve as the Company’s expert regarding processing and handling of claims, including advising Claims Specialists and other key internal stakeholders on best strategy for next steps and resolution of complex claims
- Set team goals, KPIs, and performance expectations and track progress.
- Create and implement process improvements that enhance accuracy, speed, and outcomes.
Claims Management
- Maintain visibility and accountability over the full lifecycle of all claims.
- Monitor ongoing cases, ensuring timely follow-up, documentation, and resolution.
- Review and approve escalated claims decisions and settlement recommendations.
- Ensure compliance with state and federal regulations, insurance policies, and internal standards.
Collaboration & Communication
- Work closely with HR, Operations, Safety, Legal, and Insurance Carriers.
- Provide reporting and insights to leadership regarding trends, costs, and risk exposure.
- Build strong relationships with carrier partners and external stakeholders to improve claims handling processes.
Data & Reporting
- Analyze claims trends, identify root causes, and recommend proactive solutions.
- Maintain accurate records and generate monthly/quarterly claims reports.
- Use data to guide decisions that reduce claim volume, cost, and workplace risk.
- Track and report on current and historical claims data that will give the Company the ability to take on more risk by increasing deductibles and reducing premiums.
Qualifications and Skills
Required
- 3–5+ years of claims experience (preferably in healthcare, insurance, or related field).
- Experience managing or mentoring others.
- Working knowledge of unemployment, auto, general liability, theft, and/or workers’ compensation claims.
- Strong analytical skills with attention to detail and accuracy.
- Confident, independent leader with ability to make tough decisions
- Excellent written and verbal communication skills.
Preferred
- Experience in high-growth or multi-state operations.
- Claims certification(s) or insurance-related coursework.
- Previous work with insurance carriers or TPAs.
I can’t thank you guys enough for all the care and support the company have provided for me and my family in the past few months. Keep up the good work!Henrick R | Client in East Nashville, TN Google
The office staff is always pleasant and easy to work with. They try and be accommodating to their employees as much as they can.Andrea R. | Employee in Katy, TX Yelp
Amazing organization to work for!! Love the team I work for and they make you feel so appreciated.Susan Z. | Employee in Wausau, WI Google
“I recently got hired at Cornerstone – they are amazing and so are the clients!”Ashley B. | Employee in Youngstown, OH Google
“The Cornerstone team’s kindness, compassion, and focus on meeting the needs of every individual under their care is truly warming.”Zylessia P. | Employee in West Nashville, TN Google
“I’m a certified caregiver with Cornerstone Caregiving and really love what I do. I don’t like to call it a job because it’s so much more than that!”Paula K. | Employee in West Nashville, TN Google
“I consider Cornerstone Caregiving a home away from home. A safe professional environment to work, share and learn.”Nicole B. | Employee in West Charlotte, NC Google
“Blessed and grateful to be a part of the Cornerstone family and to provide exceptional care for our clients.”Rebecca A. | Employee in Victoria, TX Google
“Cornerstone makes you feel so welcome – they care about their employees and their clients!”Dawn K. | Employee in Toledo, OH Google
“Cornerstone treats their employees great and I love being a caregiver – it’s very rewarding.”Melissa S. | Employee in Springfield, MO Google
“I have been an employee here for awhile and I have only great things to say! They are always willing to do what is best for their employees and patients.”Priscilla H. | Employee in South San Antonio, TX Google
“I am proud to be able to hire our caregivers and watch them provide excellent care to each client day in and day out.”Samantha C. | Employee in Searcy, AR Google
Come change a life...
Take the next step in your career path at Cornerstone Caregiving. Join our team of caring professionals who are making life brighter for seniors.